For example, if the personal information of another person was recorded in your medical record, you may be refused access to it. © The State of Queensland (Office of the Information Commissioner) Central Queensland Hospital and Health Service Release of Information UnitEmail: cqhhs.roi.privacy@health.qld.gov.au Phone: (07) 4920 6734, Postal address: Release of Information UnitCentral Queensland Hospital and Health ServicePO Box 871 Rockhampton Qld 4700. © The State of Queensland (Queensland Health) 1996-2021, You have the right to apply for access to information held in your health records under the Administrative Access Scheme. If you are unable to access your records through administrative access, you can make an access application to the HHS under the Information Privacy Act 2009 (Qld)(IP Act) or the Right to Information Act 2009 (Qld) (RTI Act). If you have a screen lock on your device in order to protect your information, medical staff will still be able to see this information without needing to gain access to your device. There are legal and practical considerations that need to be taken into consideration when releasing a child’s medical information to a parent or guardian. PO Box 3474, South Brisbane QLD 4101 Please note: Access to children’s medical records will be assessed according to the guidelines in the Information Privacy Act 2009. The Australian Government’s Personally Controlled eHealth Record (PCEHR) system is a secure online summary of your health information. If the application cannot be processed administratively, it will generally be referred for processing under the Information Privacy Act 2009 (Qld). not . You have the right to apply for access to information held in your medical records. a relative’s), and you do not have or are unable to obtain their consent, you will need to make an application under the Right to Information Act 2009 (Qld). Many HHSs allow you to request administrative access to your medical records, for example by completing an administrative access form provided by the HHS. If you are seeking access someone else's records (e.g. If you want to access a child’s or another person’s records and you do not have or are unable to obtain their consent, you will need to submit a Right to Information (RTI) application online. Children have personal information that is individual to them and independent to their information as part of a family unit. process as this is the least intrusive and quickest process to obtain your records. For more information, please refer to the OIC Information Sheets: What is Exempt Information and What is the public interest. Accessing medical records – administrative access We know that having access to your medical records is important. The Office of the Australian Information Commissioner (OAIC) can provide information about accessing privately held medical records. You have a right to apply for access to your personal information held by the Cairns and Hinterland Hospital and Health Service, including copies of your medical record. How to request access. To request your prison health record or if you are requesting access on another person’s behalf, please complete the Application for Prison Health Record form and email prisonhs@health.qld.gov.au For further information, phone 07 3271 8640. Examples of secure storage options include: Paper Records: Electronic Records : Holding the records within a premises that is alarmed. Accessing other people’s medical records. However, this may prevent us from finding all the information we hold about you and providing appropriate care. State or territory laws cover health information a public hospital holds about you. Applications under the Administrative Access are generally processed within 15 working days from the receipt of a valid application. Accessing medical records – administrative access. From the home … Information will generally be collected directly from you. Accessing your health records You have the right to apply for access to information held in your health records under the Administrative Access Scheme. Please submit proof of your identity (either a photocopy of your driver's license or full birth certificate or passport) certified by a Justice of the Peace or Commissioner of Declaration as a true copy of the original document. The processing timeframe for RTI/IP applications for children’s records is 25 business days – you will be contacted if a longer time is required for processing. This may include patient consent and evidence of your identity as their agent. The OAIC can be contacted on 1300 363 992 or enquiries@oaic.gov.au or information is available on their website at: Health Information, In Queensland, public health services are provided through 17 stand-alone Hospital and Health Services (HHS). Accessing prison health records. Private healthcare professionals and facilities are covered by the Commonwealth Privacy Act 1988. Access to medical records At common law, a patient does not have a right of access to his or her medical records. Access must be provided subject to any limitations and procedures set out in the legislation. This enables doctors and emergency staff to access vital health information, such as your medications, so they can provide you the best treatment. Information you have restricted will be available to healthcare providers during an emergency. Accessing records held by the Cairns and Hinterland and Health Service. Public hospitals. Access to healthcare information can also be refused where it may be prejudicial to the mental or physical wellbeing of the applicant, although in some cases, access may still be given through a healthcare professional. To apply for access to your medical records from Central Queensland Hospital and Health Service complete the Administrative Access Application Form (PDF 85 kB). “Medical information is protected by strict legislation and built-in security measures to prevent unauthorised access,” the spokesperson said. Follow the below steps to add medical information to your home screen: 1. Although inaccuracies in your medical records may have significant effects on you, eg. Access to documents held by public health services in Queensland can be obtained by individuals under either the Information Privacy Act 2009 (Information Privacy Act) or the Right to Information Act 2009 (Right to Information Act). To access their gp records, apply to the records manager in the relevant local area. A Queensland Health spokesperson said only authorised Queensland Health staff could access a patient’s electronic medical record. Each HHS is responsible for managing requests for access to the medical records they hold.1. If you believe you are in this situation, before you make your application you may want to consider checking with the relevant HHS. Documents of a non-personal nature released under the Right to Information Act 2009 will be progressively published through our disclosure log. Accessing medical records – administrative access. GP records. Accessing your child’s medical record . Both the RTI Act and the IP Act allow people to apply for documents held by Queensland government agencies. There are a number of different types of health record, accessing them is free, and healthcare professionals have a legal requirement to allow you to see them. Keeping the records within a locked cabinet, where only select people have access to the key. Each HHS is made up of numerous hospitals, clinics and other facilities. Seeking access to documents not relating to you, under the Right to Information Act 2009 or the Information Privacy Act 2009. Health Provider Portal – access to your patients Queensland Health records, including test results 24 July 2020 Have you registered for the Health Provider Portal (HPP) to gain online, read-only access to your patients information from QLD public hospitals? Accessing the records of a person who is deceased . Search Cases & treatment Moreton Bay Hospital 1830-1862 These registers of cases and treatment kept by the Moreton Bay Penal Settlement Hospital, later Brisbane Hospital, include entries for the patient's name, age, date admitted, disease and treatment. Quicklinks. your ability to access a disability support pension, applications to amend medical records under the IP Act are almost always unsuccessful because: agencies are not permitted to destroy certain public records under the Public Records Act 2002 (Qld); and Information held by the department is released administratively as a matter of course, unless there is a good reason not to. 2019-09-09 12:11:53. This includes applying to access your child’s records if the child is incapable of giving their consent in writing. When the requestor arrives, our staff will check whether a signed form has been received from your agency. A medical emergency involves a serious threat to your health, life or safety. When you attend a hospital or facility, we will keep confidential medical records of your personal details, condition, test results and treatments. What to expect when you apply for documents. When seeking access to your health information, we will ask you to provide evidence of your identity, such as: You will need to provide a certified copy of these documents. After a person has died, their gp health records will be passed to primary care support england so they can be stored. Under the Health Sector (Clinical Records) Retention and Disposal Schedule, where it has been ten years since there was any action on your medical record, ie ten years since you were last seen by the hospital, the medical record is eligible to be destroyed. If your information is not located in Central Queensland Hospital and Health Service, view the list of privacy contacts to get in touch with the Hospital and Health Service where your information is located. I wish to access medical records of my deceased grandmother. It does not apply to medical records held by a privately operated healthcare professional or facility (such as your local medical centre, dentist, or a private hospital). Regardless of whether or not you use an alias, we will search our records and attempt to match and merge all records about you. If you grant access to records at QSA, you must email the access to restricted records (DOCX, 134 KB) form to info@archives.qld.gov.au. solicitors accessing information for their client), you may need to provide additional information with your application. Only you or another person you’ve authorised, such as a … You will also need to provide evidence of your identity; some HHSs will only accept ID certified by a justice of the peace, lawyer or Commissioner for Declarations. Details given in each volume varies and may include name of prisoner/patient, date admitted, date discharged, disease and treatment, occupation, ship in which arrived and address. This raises issues about which parent has the right to access their child’s medical records. This information may also be included in your record. What if the document I'm applying for is already available? As a general rule, no information concerning you will be given to anyone else unless you give permission in writing. Yes, in most cases you will get access to your own medical records. This information sheet is intended to assist people who want to access their own medical records which may be held by a Queensland public hospital or other public health care facility. Amending information in your medical records For information about how to make your application, please refer to: How do I apply for government documents? Each HHS is an independent agency, so will have different procedures in place for access to medical records. Health Records (Privacy and Access) Act 1997now provides individuals with a generic right of access to records held by health service providers in the Territory. Using software designed to store medical information. GP records include information about your medicine, allergies, vaccinations, previous illnesses and test results, hospital discharge summaries, appointment letters and referral letters. You control what goes into it and who is allowed to access it. ‘The Viewer’ is a read-only web-based application that sources available electronic information from a number of systems. If there are documents in your medical records that do not contain your personal information—for example hospital policies, a family member's vaccination records or medical history—and you wish to access them, your application must be made under the RTI Act. Accessing your child’s medical record. When making an application for access to your health record you need to submit a request in writing to the Clinical Information Access Unit together with evidence of identity. pulling medical records from primary and secondary storage areas (approximately 70 per day) including tracking charts on computer system (involves data entry / use of bar code scanner) records placed in relevant shelving / pigeon holes for review or collection; picking up medical records from perusal room and processing back to file using the computer system. However, under privacy legislation, patients have a right to request access to their records. To apply for access to your medical records from Central Queensland Hospital and Health Service complete the Administrative Access Application Form (PDF 85 kB). Creative Commons Attribution 4.0 Australia Licence, Beginning navigation for Guidelines section, Beginning navigation for Decisions section, Beginning navigation for Publications section, Beginning navigation for Training and events section, Beginning navigation for Information for section, End navigation for For government section, Beginning navigation for For community members section, Beginning navigation for Information sheets - Access and amendment section, End navigation for Information sheets - Access and amendment section, End navigation for For community members section. This does not automatically mean that the record has been destroyed, it simply means that it is possible. If you don't have any of the listed documents, talk to our Release of Information unit about other accepted evidence of identity documents. If you are an agent acting on behalf of someone else (e.g. If there is information in your health record that is incorrect or which you do not agree with, you can apply for it to be amended under the Information Privacy Act 2009. You will need to provide details of why the information may be inaccurate, incomplete, out of date or misleading. I have not been able to have these records released despite having tried a number of times and have not been given a valid reason apart from 'privacy issues';. Please make sure you have read our disclaimer. Medical and health information is sensitive, personal information which is subject to strong privacy protections. However, there may be circumstances where we may need to talk to someone else, for example, your doctor or a relative, in an emergency situation. You have the right to apply for access to information held in your health records under the Administrative Access Scheme. When seeking access to your health information, we will ask you to provide evidence of your identity, such as: passport; copy of a certificate or extract from a register of births Many HHSs allow you to request administrative access to your medical records, for example by completing an administrative access form provided by the HHS. This information sheet is intended to assist people who want to access their own medical records which may be held by Queensland public hospitala or other public health care facility . Every time you attend a health facility, new information is added to your record. If you were a child when you were last seen by the hospital, the date the record becomes eligible for destruction is ten years from the date you turned eighteen. It is available to all Department of Health Hospital and Health Services (HHS), outpatient centres, community centres and primary care centres. For more information, please refer to the OIC Information Sheet: What if an agency decides I can only access my records through a healthcare professional? This is the case even after a person’s death. The law. My Health record (national electronic health record) A secure online summary of an individual’s important health information, including allergies, medical conditions and treatments, prescribed medications and test or scan reports. Accessing records at QSA. You have a right to apply for access to your personal information held by the Gold Coast Hospital and Health Service, including copies of your medical record. 1 Note that access requests can still be made to Queensland Health should they hold your medical records (or other documents) you are seeking. applying for access to a deceased person's health records. If your medical records are held by more than one HHS, you will need to make separate access requests to each one. 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